TERMS AND CONDITIONS:
Our classes are non- refundable.
We keep our classes small, and spaces are very limited. Therefore, if you need to make changes or cancel your booking, we need at least 48 hour’s notice.
If you need to change your booking and you have given us at least 48 hours before your scheduled class, we will endeavour to schedule you in the same class at another time [subject to availability]. This class must be within 8 weeks of your original booking.
Cancellations less than 48 hours before the scheduled class will be considered a forfeit.
We require a minimum number of participants to run each class. If we, unfortunately, must cancel a class, we will reschedule you in the same class at a time chosen by you [subject to availability].
Please note this policy does not apply for group bookings or classes scheduled specifically to meet the needs of a group or individual.
Classes purchased on sale are transferable [if made 48 hours or more before your scheduled class] however, additional charges will likely apply.
We try to ensure all our classes run on time. If you are running late, please SMS our barista mobile phone on 0407 715 229 to advise our trainer.
If you have any questions please email us at [email protected] or call our Administration Office on: 1300 887 677 between 9.00am – 3.00pm Monday to Friday.
To ensure the safety of all our staff, BSP require all class participants to present their vaccination certificates to the BSP trainer on the day of the class. Any participants who have ticked the COVID-19 confirmation box at booking, but fail to show proof of their vaccination on the day, will be unable to complete the class and forfeit their booking. No reschedules or refunds will be applicable under this term.
Gift Vouchers can be purchased online or in store. Gift Vouchers have a 6-month expiry.
Please choose carefully. We can’t give refunds unless the product is faulty, wrongly described or different from a sample shown to you. When refunds are given they will be given in the form of a credit note, (valid for 6 months). Please make sure you keep your receipt for proof of purchase.
Still unsure about some details or have more questions… view our FAQ page here!